Make a Claim
Motor Claims Helpline provides an independent, alternative claims process for car insurance customers involved in a non fault accident.
Call us now to report a claim
0330 043 4042When you’ve been in an accident that wasn’t your fault, you shouldn’t have to deal with the stress of chasing insurers or arranging repairs yourself. Car Accident Line provides a fast, independent alternative — connecting you with trusted UK partners who take care of everything, from recovery and repairs to replacement vehicles.
We'll need:
- Your name and vehicle registration number.
- A description of the accident.
- The location of the accident.
- Contact details of any third parties, including passengers and witnesses.
Your claim advisor will explain your options and help you through the claims process. Once the incident report is completed, we'll arrange repairs to your car or pass you to your insurer to move forward with the claim.
Making a windscreen claim
Is your windscreen cracked or chipped? If you have comprehensive cover, you can arrange unlimited repairs. To make a glass claim and arrange a repair, call us at 0330 043 4042.
You'll need to have your policy number, start date, and insurer to hand. You can find all these details on your Statement of Insurance.
A specialist technician will repair or replace your glass as quickly as possible.
As long as you use an AA Approved Repairer, your no-claim discount won't be affected, and you'll only need to pay an excess if your windscreen is being replaced.
Stay safe, document the details, and contact us. We'll handle the rest, from managing your claim to arranging repairs and a replacement vehicle.
No. You pay nothing upfront. We handle the costs directly.
We'll get you a replacement vehicle right away, so you're not stuck without transport.
No. Your no-claims bonus stays protected when you claim with us.